Privacy Policy
Last updated: 16 August 2026
Dent de Lait respects the privacy of children, parents, guardians, employees, website visitors, and other individuals who interact with us. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our nursery services, admissions, communications, website, and digital systems.
1. Who We Are
Dent de Lait operates nursery and early childhood education services in Lebanon.
For questions regarding this Privacy Policy or the handling of personal information, please contact us through the contact details published on the Dent de Lait website or through your usual Dent de Lait contact channel.
2. Information We May Collect
Depending on your relationship with Dent de Lait, we may collect information including:
- Names and contact details of children, parents, guardians, and authorised contacts
- Email addresses and telephone numbers
- Child date of birth and identification information
- Nursery application and enrollment information
- Preferred branch, class, language, attendance, and scheduling information
- Parent and guardian relationships and emergency contact information
- Billing, invoice, payment, and account information
- Health, allergy, vaccination, medical, and emergency information where required for the care and safety of a child
- Documents provided during registration or enrollment
- Communications sent to or received from Dent de Lait
- Information submitted through our website, forms, email, WhatsApp, or other communication channels
- Technical information associated with the use of our website and digital services where applicable
We only seek to collect information that is reasonably necessary for the relevant nursery, administrative, communication, billing, legal, or operational purpose.
3. Children's Information
Because Dent de Lait provides services to children, we may process personal information relating to minors.
Information concerning children is collected from parents, legal guardians, authorised representatives, or through the provision of nursery services.
We use children's information only for legitimate purposes connected to their care, safety, education, enrollment, administration, communication, billing, and compliance obligations.
Access to children's information is restricted to authorised personnel and service providers who require access for legitimate business purposes.
4. How We Use Personal Information
We may use personal information to:
- Manage inquiries, admissions, applications, and enrollment
- Provide nursery and childcare services
- Maintain child and guardian records
- Communicate with parents and guardians
- Manage attendance, classes, schedules, activities, and nursery operations
- Manage emergency, medical, health, and safety information
- Issue invoices and manage payments
- Maintain administrative and accounting records
- Send operational updates, reminders, notices, and other relevant communications
- Respond to questions and requests
- Improve our services and internal processes
- Maintain the security and integrity of our systems
- Comply with legal, regulatory, accounting, safeguarding, and other applicable obligations
5. WhatsApp and Meta Services
Dent de Lait may communicate with parents, guardians, prospective families, and other contacts through WhatsApp.
We use Meta's WhatsApp Business services and related business tools to send and receive communications, including operational notifications, enrollment communications, reminders, and other relevant messages.
When WhatsApp is used, information necessary to send, receive, and manage those communications may be processed through Meta and WhatsApp infrastructure in accordance with their applicable privacy policies and terms.
Dent de Lait does not use access to Meta or WhatsApp services to collect unrelated personal information from users.
Information obtained through Meta or WhatsApp integrations is used only for legitimate Dent de Lait business and communication purposes.
Meta explains that connected applications and business integrations may access information that users or businesses have authorised them to access and that applications should explain their own data-handling practices through a privacy policy.
6. Our Digital Systems and Service Providers
Dent de Lait uses third-party technology providers and digital platforms to support its operations.
These may include services used for:
- Nursery and business management
- Customer and child records
- Accounting and billing
- Email and communications
- Document storage
- Website hosting
- WhatsApp communications
- IT administration and security
Such providers may process information on our behalf where necessary to deliver their services.
We seek to limit access to the information reasonably necessary for the relevant service and to use reputable providers with appropriate technical and organisational safeguards.
7. Microsoft 365 and Document Storage
Dent de Lait may use Microsoft 365 services, including SharePoint, Outlook, and related Microsoft services, for document management, communication, collaboration, and internal administration.
Sensitive documents may be stored in access-controlled Microsoft 365 environments rather than being made publicly accessible.
Access to these systems is limited according to staff roles and operational requirements.
8. Sharing of Personal Information
We do not sell personal information.
We may share information where reasonably necessary with:
- Authorised Dent de Lait employees and management
- Technology and service providers acting on our behalf
- Accounting, legal, insurance, professional, or administrative providers
- Government, regulatory, judicial, or other authorities where legally required
- Emergency, healthcare, or safeguarding parties where necessary to protect a child or another person
We seek to share only the information reasonably necessary for the relevant purpose.
9. Data Security
Dent de Lait takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Measures may include:
- User access controls
- Role-based permissions
- Authentication requirements
- Restricted access to sensitive records
- Secure cloud services
- Backup and recovery measures
- Staff access controls and administrative procedures
No electronic system can be guaranteed to be completely secure, but we seek to use safeguards proportionate to the sensitivity of the information we process.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including nursery operations, child safeguarding, accounting, administrative, contractual, legal, and regulatory requirements.
Different categories of information may be retained for different periods depending on their purpose and applicable obligations.
When information is no longer required, we may delete, anonymise, or securely archive it as appropriate.
11. Your Rights and Requests
Subject to applicable law and legitimate operational or legal requirements, individuals may contact Dent de Lait to request:
- Access to personal information we hold about them
- Correction of inaccurate information
- Updating of outdated information
- Deletion of information where appropriate
- Information about how their data is being used
- Withdrawal from certain communications
Parents and legal guardians may also contact us regarding personal information relating to their child.
We may need to verify the identity and authority of the person making a request before acting on it.
12. Data Deletion Requests
If you would like Dent de Lait to delete personal information associated with you, including information processed through a Meta or WhatsApp integration, you may submit a request through the contact information published on our website.
Please include sufficient information for us to identify the relevant record or communication.
Where deletion is legally and operationally permissible, we will take reasonable steps to remove the relevant information from active systems.
Some information may need to be retained where required for legal, accounting, contractual, safeguarding, security, or regulatory purposes.
13. Website and Cookies
Our website may use cookies or similar technologies that are necessary for site functionality, security, analytics, or other website services.
Where third-party analytics, advertising, or social media technologies are used, information may also be processed by the relevant service providers in accordance with their own privacy policies.
14. Third-Party Services
Our website or communications may contain links to third-party websites or services.
Dent de Lait is not responsible for the privacy practices of independent third parties. We encourage users to review the privacy policies of the services they use.
Meta, for example, maintains its own Privacy Policy explaining how it collects, uses, shares, retains, and transfers information across Meta products.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations, or privacy practices.
The latest version will be published on our website with the date of the most recent update.
16. Contact Us
For privacy questions, requests, corrections, or deletion requests, please contact Dent de Lait through the contact details published on our website.
Dent de Lait
Lebanon